Privacy and terms

Privacy and terms, in plain words.

The short version of both. Before you sign anything, you get the full agreement in writing. Nothing below changes without notice to you.

What Canntrol holds: The POS data you connect, the records your team enters, and what you type into the access form on this page.
Where it lives: In your own database and deployment. We pick the hosting region with you at setup and write it into your agreement.
Who can see it: Your team, by role. Canntrol staff only for support you have asked for, and only while you have asked for it. Nobody else.
What Canntrol never does: Sell it. Pool it. Benchmark you against other customers. Read it for any purpose other than running your stores.
When you leave: You export everything. Your deployment is deleted after a written confirmation from you, on a date you set.

Price: $150 per store per month billed monthly, or $135 per store per month on an annual plan — $1,620 per store, billed once for twelve months. Canadian dollars, plus tax, from the day your first store goes live.
Term: Monthly is month to month: cancel by email at any time and the current month is the last one billed. Annual runs twelve months from the day your first store goes live and renews for another twelve unless you tell us not to. We email you 30 days before the renewal date with the date and the amount, so it is never a surprise charge. One email back before that date stops it.
Your POS: Canntrol reads from it and never writes to it. If Canntrol is down, your POS keeps selling.
Your records: Locked records stay locked. Corrections sit beside originals. The audit trail is yours and exports with everything else.
Support: Email. We reply within one business day. If something breaks, we tell you what broke and what changed.